RENTAL PROCESS

WHERE DO I START

You will be supported throughout the whole Rental Process. Once you have expressed interest in a property, further details will be taken from you. These include how many people will be residing at the property, your employment details, whether you have any financial difficulties, when you are looking to move and how long you wish the Term of the Tenancy to be. You can then go ahead with booking a viewing.

RESERVING A PROPERTY

If you are happy to go ahead with a property after the viewing, a Holding Deposit will be taken from you, equal to one weeks rent which comes off the first month’s rent when you move in. A reference request will then be sent to you, along with a consent form for your Right to Rent check, for you to sign to confirm you are happy to share information.

WHAT HAPPENS NEXT

Once you have passed our referencing process, the Tenancy Agreement will be prepared, which will be sent to you via email through an online signature service. At this point, you will also be sent all the Property safety Certificates, along with the How to Rent Guide for your information. Once you are happy with the Contract, the final payment will be requested from you for the remaining rent and security deposit.

FINAL STEPS

Once money has been received, your deposit will be registered with a government run scheme and you will be provided with a certificate. The Property Inventory will be drawn up and an appointment will then be made to meet at your new property to collect the keys and sign any other relevant documentation. You will also be requested to bring your Right to Rent document to be viewed in person.

tenant Testimonials

Thank you so much for all your help with everything. You’ve been amazing, answering all my questions and getting back to me so quickly. Everything was so easy and went so smoothly, from viewing the flat to moving in, you provided a brilliant service. Thanks again! - H. Wilson

Alex was great, she was friendly from the start and was thorough in showing me the property I’m now living in. Communication was good in-between the first viewing and moving in and overall is was a positive experience with Alex. - H.Malde

I am writing a short review on my experience with Stablewood Homes, in particular Alexandra Rookyard. Communication during the process of viewing, paying the deposit and the rent, the agreements etc. has been flawless and painless. Alexandra has made the whole process so simple and has been on hand to answer any questions, at all times of the day. I cannot thank Alexandra enough for making what seemed impossible into something that was easy and seamless. Thank you! - P. Alden

Alex is a professional, understanding agent with a drive to help individual circumstances as quickly and effectively as possible. Communication with Alex is easy with multiple ways to get in touch, with fast responses to messages and emails. She’s always available to answer the phone, and unlike any other agent I’ve dealt with in the past, actually has the answers! When she doesn’t, she’s quick to get back to you. Overall, a trustworthy character and would definitely use again! - A. Turner

Alex was letting out a property we were due to move into in April this year after receiving a section 21 due to our Landlord selling the property. From start to finish she went above and beyond for us. Alex did her professional but personal upmost to support us and secure our home. Alex worked relentlessly to listen to our story, understand our situation and work with it! When I say work with it- we are talking over 50 text exchanges day and night, nothing was too much. She was open to us problem solving with her and came up with a solution herself that offered both us and the Landlord extra security. I have no doubt whatsoever that Alex is purely responsible for our section 21 not ending in homelessness- without her, we would not be were we are now. Even when we were finally through the door, she rolled up her sleeves and dragged the biggest fridge freezer through the most impossible space, on a Saturday, when she had somewhere to be. Put simply, the world needs more people like Alex. I cannot recommend this woman enough!! - C. Knight